Tuesday, 22 February 2011
Rapid-response technical support for labs
Whether users require technical advice on a product or an application, a team of trained scientists with many years’ laboratory experience in research and industrial environments are on hand. Immediate advice is available by email or phone, and the aim is to respond to all enquiries within one working day.
With expertise in chemistry, biochemistry and molecular biology, the Jenway, Stuart and Techne Technical Support team is capable of responding to a wide range of enquiries. Access to a fully equipped on-site laboratory enables more complex problems and queries to be investigated. Close contact between the technical support experts, design engineers and service staff facilitates rapid information transfer, ensuring that customers receive high quality and comprehensive support.
Support topics range from advice on the best product for a specific application, to care and maintenance of equipment such as pH electrodes; from help with programming a thermal cycler, to analysis and troubleshooting of customers’ data. Information relating to spare parts and accessories, manuals for older pieces of equipment, and application notes is also provided to help users get the best performance from their Jenway, Stuart and Techne products.